{"id":9428,"date":"2026-07-21T13:41:43","date_gmt":"2026-07-21T11:41:43","guid":{"rendered":"https:\/\/winkfashion.me\/?page_id=9428"},"modified":"2026-07-21T13:43:47","modified_gmt":"2026-07-21T11:43:47","slug":"uslovi-kupovine-dostave-povrata-i-reklamacija","status":"publish","type":"page","link":"https:\/\/winkfashion.me\/en\/uslovi-kupovine-dostave-povrata-i-reklamacija\/","title":{"rendered":"Terms of Purchase, Delivery, Returns and Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9428\" class=\"elementor elementor-9428\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70665997 e-flex e-con-boxed e-con e-parent\" data-id=\"70665997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54fe70e5 elementor-widget elementor-widget-text-editor\" data-id=\"54fe70e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p><style>\n.wf-legal {\n    max-width: 980px;\n    margin: 0 auto;\n    color: #333;\n    font-size: 16px;\n    line-height: 1.75;\n}\n.wf-legal h1 {\n    margin-bottom: 10px;\n    font-size: 38px;\n}\n.wf-legal h2 {\n    margin-top: 38px;\n    margin-bottom: 12px;\n    font-size: 25px;\n}\n.wf-legal p,\n.wf-legal li {\n    margin-bottom: 12px;\n}\n.wf-legal ul,\n.wf-legal ol {\n    padding-left: 22px;\n}\n.wf-legal .wf-updated {\n    margin-bottom: 35px;\n    color: #777;\n    font-size: 14px;\n}\n.wf-legal .wf-company,\n.wf-legal .wf-notice {\n    padding: 20px;\n    margin: 20px 0;\n    background: #f7f7f7;\n    border-left: 4px solid #75c9c5;\n}\n<\/style><\/p>\n<section class=\"wf-legal\">\n<h1>Uslovi kupovine, dostave, povrata i reklamacija<\/h1>\n<p class=\"wf-updated\">Posljednje a\u017euriranje: 21. jul 2026.<\/p>\n<p>Ovim Uslovima ure\u0111uje se na\u010din slanja i prihvatanja porud\u017ebina, pla\u0107anja, isporuke, zamjene, povrata, jednostranog raskida ugovora i podno\u0161enja prigovora u vezi sa proizvodima iz ponude Wink Fashiona.<\/p>\n<h2>1. Podaci o trgovcu<\/h2>\n<div class=\"wf-company\">\n<p><strong>Poslovno ime:<\/strong> WINK FASHION DOO<\/p>\n<p><strong>Sjedi\u0161te:<\/strong> \u010celuga b.b., 85000 Bar, Crna Gora<\/p>\n<p><strong>PIB:<\/strong> [[UNESI PIB]]<\/p>\n<p><strong>E-mail:<\/strong> info@winkfashion.me<\/p>\n<p><strong>Telefon:<\/strong> +38268530262<\/p>\n<\/div>\n<h2>2. Katalo\u0161ka priroda internet stranice<\/h2>\n<p>Internet stranica winkfashion.me prvenstveno predstavlja katalog proizvoda. Slanje upita ili poruke ne zna\u010di da je porud\u017ebina automatski prihva\u0107ena.<\/p>\n<p>Porud\u017ebina se smatra prihva\u0107enom tek kada Wink Fashion kupcu potvrdi najmanje:<\/p>\n<ul>\n<li>naziv, \u0161ifru i koli\u010dinu proizvoda;<\/li>\n<li>izabranu veli\u010dinu i boju;<\/li>\n<li>dostupnost proizvoda;<\/li>\n<li>kona\u010dnu cijenu;<\/li>\n<li>eventualni tro\u0161ak dostave ili dodatne usluge;<\/li>\n<li>na\u010din pla\u0107anja;<\/li>\n<li>adresu i o\u010dekivani rok isporuke.<\/li>\n<\/ul>\n<h2>3. Na\u010din slanja porud\u017ebine<\/h2>\n<p>Upit ili zahtjev za porud\u017ebinu mo\u017ee se poslati putem:<\/p>\n<ul>\n<li>WhatsAppa;<\/li>\n<li>telefona;<\/li>\n<li>elektronske po\u0161te;<\/li>\n<li>kontakt forme na internet stranici;<\/li>\n<li>drugog komunikacionog kanala koji Wink Fashion objavi.<\/li>\n<\/ul>\n<p>Kupac je du\u017ean da dostavi ta\u010dne podatke potrebne za pripremu i isporuku porud\u017ebine.<\/p>\n<h2>4. Zaklju\u010denje ugovora<\/h2>\n<p>Ugovor se smatra zaklju\u010denim kada kupac prihvati kona\u010dnu ponudu ili potvrdu porud\u017ebine koju mu je dostavio Wink Fashion.<\/p>\n<p>Ako neki proizvod nije dostupan, kupcu mo\u017ee biti ponu\u0111en drugi rok isporuke, druga veli\u010dina, boja, sli\u010dan proizvod ili otkazivanje porud\u017ebine bez tro\u0161ka.<\/p>\n<h2>5. Cijene<\/h2>\n<p>Cijene se izra\u017eavaju u eurima. Kona\u010dna cijena i svi poznati dodatni tro\u0161kovi bi\u0107e saop\u0161teni kupcu prije nego \u0161to potvrdi porud\u017ebinu.<\/p>\n<p>Ako cijena dostave ili dodatne usluge nije unaprijed saop\u0161tena i prihva\u0107ena, ne\u0107e se naknadno obra\u010dunati bez saglasnosti kupca.<\/p>\n<h2>6. Na\u010din pla\u0107anja<\/h2>\n<p>Porud\u017ebine se mogu platiti na sljede\u0107i na\u010din:<\/p>\n<ul>\n<li>Gotovina: pla\u0107anje gotovinom prilikom kupovine;<\/li>\n<li>Virman: pla\u0107anje virmanski, po predra\u010dunu ili uplatom na ra\u010dun;<\/li>\n<li>Rate kod sindikata: mogu\u0107a kupovina na rate preko sindikata.<\/li>\n<\/ul>\n<p>Ta\u010dan na\u010din i rok pla\u0107anja kupcu se potvr\u0111uju prije zaklju\u010divanja porud\u017ebine. Wink Fashion kupcu izdaje ra\u010dun u skladu sa primjenjivim propisima.<\/p>\n<h2>7. Dostava<\/h2>\n<p>Dostava se vr\u0161i na teritoriji: <strong>Crne Gore<\/strong>.<\/p>\n<p>O\u010dekivani rok dostave je: <strong>2\u20135 radnih dana<\/strong>, osim ako se sa kupcem dogovori druga\u010dije zbog dostupnosti, personalizacije, koli\u010dine ili posebne porud\u017ebine.<\/p>\n<p>Ako nije ugovoren poseban rok, porud\u017ebina \u0107e biti izvr\u0161ena bez odlaganja, a najkasnije u zakonskom roku.<\/p>\n<p>Tro\u0161ak dostave iznosi: <strong>zavisi od kurirske slu\u017ebe i adrese<\/strong>. Kona\u010dan tro\u0161ak bi\u0107e saop\u0161ten prije potvr\u0111ivanja porud\u017ebine.<\/p>\n<p>Kupac je du\u017ean da prilikom prijema provjeri da li po\u0161iljka ima vidljivo o\u0161te\u0107enje i da eventualno o\u0161te\u0107enje prijavi dostavlja\u010du i Wink Fashionu \u0161to je prije mogu\u0107e.<\/p>\n<h2>8. Pravo na jednostrani raskid kod kupovine na daljinu<\/h2>\n<p>Kada potro\u0161a\u010d zaklju\u010di ugovor na daljinu, ima pravo da bez navo\u0111enja razloga jednostrano raskine ugovor u roku od 14 dana od dana kada je roba predata potro\u0161a\u010du ili tre\u0107em licu koje je potro\u0161a\u010d odredio, a koje nije prevoznik.<\/p>\n<p>Kod porud\u017ebine koja se isporu\u010duje u vi\u0161e odvojenih po\u0161iljki, rok po\u010dinje da te\u010de od prijema posljednjeg komada ili posljednje po\u0161iljke.<\/p>\n<p>Da bi iskoristio pravo na raskid, potro\u0161a\u010d mora prije isteka roka poslati nedvosmislenu izjavu ili popunjen Obrazac za jednostrani raskid:<\/p>\n<p><strong>E-mail:<\/strong> info@winkfashion.me<br \/><strong>Adresa:<\/strong> \u010celuga b.b., 85000 Bar, Crna Gora<\/p>\n<h2>9. Povra\u0107aj robe nakon raskida<\/h2>\n<p>Potro\u0161a\u010d je du\u017ean da robu vrati bez odlaganja, a najkasnije u roku od 14 dana od dana kada je obavijestio Wink Fashion o raskidu ugovora.<\/p>\n<p>Direktne tro\u0161kove vra\u0107anja robe snosi potro\u0161a\u010d, osim ako Wink Fashion prethodno prihvati da ih snosi ili potro\u0161a\u010d nije bio obavije\u0161ten da je du\u017ean da ih snosi.<\/p>\n<p>Potro\u0161a\u010d mo\u017ee proizvod pregledati u mjeri u kojoj je to potrebno da utvrdi njegovu prirodu, osobine, veli\u010dinu i funkcionalnost. Potro\u0161a\u010d mo\u017ee odgovarati za umanjenje vrijednosti nastalo rukovanjem koje prelazi ono \u0161to je potrebno za takvu provjeru.<\/p>\n<h2>10. Povra\u0107aj pla\u0107enog iznosa<\/h2>\n<p>U slu\u010daju pravilno izvr\u0161enog jednostranog raskida, Wink Fashion \u0107e vratiti primljeni iznos bez nepotrebnog odlaganja, a najkasnije u roku od 14 dana od prijema obavje\u0161tenja o raskidu.<\/p>\n<p>Kod kupoprodaje, povra\u0107aj mo\u017ee biti odlo\u017een dok roba ne bude vra\u0107ena ili dok potro\u0161a\u010d ne dostavi dokaz da ju je poslao, zavisno od toga \u0161ta nastupi ranije.<\/p>\n<p>Povra\u0107aj se vr\u0161i istim na\u010dinom pla\u0107anja, osim ako potro\u0161a\u010d izri\u010dito prihvati drugi na\u010din koji mu ne stvara dodatni tro\u0161ak.<\/p>\n<h2>11. Izuzeci od prava na jednostrani raskid<\/h2>\n<p>Pravo na jednostrani raskid ne primjenjuje se u slu\u010dajevima propisanim zakonom, a naro\u010dito kada je:<\/p>\n<ul>\n<li>proizvod izra\u0111en prema individualnoj specifikaciji kupca;<\/li>\n<li>proizvod personalizovan vezom, \u0161tampom, logotipom, imenom ili drugom posebnom izmjenom;<\/li>\n<li>proizvod posebno skra\u0107en, su\u017een ili na drugi na\u010din prilago\u0111en kupcu;<\/li>\n<li>zape\u010da\u0107ena roba, koja iz zdravstvenih ili higijenskih razloga nije pogodna za povrat, otpe\u010da\u0107ena nakon isporuke, kada je takav izuzetak primjenjiv.<\/li>\n<\/ul>\n<div class=\"wf-notice\"><strong>Va\u017eno:<\/strong> Odabir standardne veli\u010dine ili boje proizvoda iz redovne ponude sam po sebi ne zna\u010di da je proizvod personalizovan. Izuzetak se odnosi na stvarno izra\u0111ene ili izmijenjene proizvode prema individualnom zahtjevu kupca.<\/div>\n<h2>12. Nesaobraznost i reklamacije<\/h2>\n<p>Wink Fashion odgovara za nesaobraznost robe koja postoji u trenutku isporuke i koja postane o\u010digledna u zakonom propisanom periodu.<\/p>\n<p>Potro\u0161a\u010d mo\u017ee podnijeti prigovor ako je, izme\u0111u ostalog:<\/p>\n<ul>\n<li>isporu\u010den pogre\u0161an proizvod, boja, veli\u010dina ili koli\u010dina;<\/li>\n<li>proizvod o\u0161te\u0107en ili ne odgovara potvr\u0111enom opisu;<\/li>\n<li>proizvod nema svojstva koja je trebalo da ima;<\/li>\n<li>postoji drugi razlog utvr\u0111en propisima o za\u0161titi potro\u0161a\u010da.<\/li>\n<\/ul>\n<p>Prigovor treba da sadr\u017ei:<\/p>\n<ul>\n<li>ime i prezime kupca;<\/li>\n<li>kontakt podatke;<\/li>\n<li>datum kupovine i broj ra\u010duna ili drugi dokaz kupovine;<\/li>\n<li>naziv proizvoda;<\/li>\n<li>opis problema;<\/li>\n<li>zahtjev kupca;<\/li>\n<li>fotografije, kada su korisne za provjeru.<\/li>\n<\/ul>\n<p>Prigovor se mo\u017ee podnijeti:<\/p>\n<p><strong>E-mailom:<\/strong> info@winkfashion.me<br \/><strong>Po\u0161tom ili li\u010dno:<\/strong> \u010celuga b.b., 85000 Bar, Crna Gora<\/p>\n<p>Wink Fashion \u0107e bez odlaganja, a najkasnije u zakonskom roku, dostaviti pisani odgovor sa izja\u0161njenjem o zahtjevu i predlogom za njegovo rje\u0161avanje.<\/p>\n<h2>13. Razlika izme\u0111u povrata i reklamacije<\/h2>\n<p>Jednostrani raskid predstavlja odustajanje od kupovine na daljinu bez navo\u0111enja razloga, u zakonskom roku.<\/p>\n<p>Reklamacija se podnosi kada proizvod nije saobrazan ugovoru, pogre\u0161no je isporu\u010den, o\u0161te\u0107en je ili ima drugi nedostatak za koji trgovac odgovara.<\/p>\n<p>Kod opravdane reklamacije tro\u0161kove potrebne za dovo\u0111enje robe u saobraznost, uklju\u010duju\u0107i preuzimanje ili slanje robe, snosi trgovac u skladu sa zakonom.<\/p>\n<h2>14. Kupci koji nijesu potro\u0161a\u010di<\/h2>\n<p>Prava potro\u0161a\u010da opisana u ovim Uslovima primjenjuju se na fizi\u010dka lica koja kupuju robu van svoje poslovne ili profesionalne djelatnosti.<\/p>\n<p>Kupovine koje vr\u0161e zdravstvene ustanove, privredna dru\u0161tva, preduzetnici, sindikati i druga pravna ili profesionalna lica mogu biti ure\u0111ene posebnom ponudom, ugovorom ili poslovnim uslovima.<\/p>\n<h2>15. Vansudsko i sudsko rje\u0161avanje sporova<\/h2>\n<p>Wink Fashion i potro\u0161a\u010d nastoja\u0107e da eventualni spor rije\u0161e putem direktnog prigovora i sporazuma.<\/p>\n<p>Ako spor nije rije\u0161en, potro\u0161a\u010d mo\u017ee koristiti raspolo\u017eive postupke pred nadle\u017enom inspekcijom, tijelom za vansudsko rje\u0161avanje potro\u0161a\u010dkih sporova ili nadle\u017enim sudom.<\/p>\n<h2>16. Kontakt<\/h2>\n<p><strong>WINK FASHION DOO<\/strong><br \/>\u010celuga b.b., 85000 Bar, Crna Gora<br \/>E-mail: info@winkfashion.me<br \/>Telefon: +38268530262<\/p>\n<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Uslovi kupovine, dostave, povrata i reklamacija Posljednje a\u017euriranje: 21. jul 2026. Ovim Uslovima ure\u0111uje se na\u010din slanja i prihvatanja porud\u017ebina, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9428","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Uslovi kupovine, dostave, povrata i reklamacija &#8211; Wink Fashion<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winkfashion.me\/en\/uslovi-kupovine-dostave-povrata-i-reklamacija\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uslovi kupovine, dostave, povrata i reklamacija &#8211; Wink Fashion\" \/>\n<meta property=\"og:description\" content=\"Uslovi kupovine, dostave, povrata i reklamacija Posljednje a\u017euriranje: 21. jul 2026. 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